FAQ

FREQUENTLY ASKED QUESTIONS

ORDERS & SHIPPING

How long does shipping take?
Orders are processed within 1-2 business days and typically arrive within 3-7 business days after shipping.

Do you ship internationally?
Currently we ship within the United States. We're working on expanding to more countries soon.

How can I track my order?
You'll receive a tracking number by email as soon as your order ships.

I ordered multiple items, why did they arrive separately?
Some items ship from different locations, so you may receive them in separate packages with individual tracking numbers.

RETURNS & REFUNDS

What's your return policy?
We offer a 30-day return window on all items, unless a longer guarantee is listed on the product page. Contact us within that period if you're not satisfied.

How do I start a return?
Email us at pawsnifty@gmail.com with your order number, and we'll guide you through the process.

PAYMENT

What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment options available at checkout.

Is my payment information secure?
Yes, all transactions are encrypted and processed through Shopify's secure checkout system.

STILL HAVE QUESTIONS?
Contact us anytime at pawsnifty@gmail.com — we typically respond within 24 hours.