Refund policy

RETURNS & REFUNDS

We want you and your pet to be happy with every purchase. If you're not completely satisfied with an item, you have 30 days from the delivery date to request a return or refund, unless a longer guarantee period is stated on the specific product page.

To be eligible for a return:
- The item must be unused and in its original packaging
- You must have proof of purchase (order number or confirmation email)

To start a return, contact us at pawsnifty@gmail.com with your order number. We'll walk you through the next steps.

REFUNDS
Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund will be processed to your original payment method within 5-10 business days.

DAMAGED OR DEFECTIVE ITEMS
If your order arrives damaged or defective, contact us within 7 days of delivery with photos of the issue, and we'll send a replacement or full refund at no extra cost.

NON-RETURNABLE ITEMS
Certain items may not be eligible for return due to hygiene or safety reasons. Any such exceptions will be noted on the product page.

CONTACT
Questions about your return? Reach us at pawsnifty@gmail.com